Legal

Privacy Policy

Last updated: April 3, 2026

1. Introduction

TradeSource ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide:

  • Contact information (name, email address, phone number)
  • Business information (company name, role, industry)
  • Account credentials (username, password)
  • Trade documentation data submitted through the platform
  • Communications you send to us (contact form submissions, support requests)

2.2 Information Collected Automatically

When you access the Service, we may automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, time spent, clicks, navigation patterns)
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process and manage digital warehouse receipts and trade transactions
  • Create and manage your account
  • Communicate with you, including responding to inquiries and providing updates
  • Improve and develop the Service
  • Ensure the security and integrity of the platform
  • Comply with legal obligations and enforce our Terms of Service
  • Detect, prevent, and address fraud or other illegal activities

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contract performance: Processing necessary to provide the Service you have requested
  • Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service and ensuring security
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal obligation: Processing necessary to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: With trusted third-party providers who assist in operating the platform (hosting, analytics, communication tools)
  • Trade counterparties: Limited transaction-related information shared with other platform participants as necessary to facilitate trade operations
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you have given explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Trade documentation data may be retained for extended periods as required by applicable trade and commercial regulations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us through our contact form.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission where required.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact form.